Refund policy
Return and Refund Policy
We want you to be confident in your purchase from On A Mission. If something isn’t right with your order, please review our return and refund policy below.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return, your item must be:
- Unworn, unwashed, and unused
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with all original tags and packaging, when applicable
Items that do not meet these conditions may not be eligible for a refund.
Final Sale Items
The following items are final sale and are not eligible for returns or refunds:
- Items marked “Final Sale”
- Gift cards
- Limited-release items specifically identified as final sale
- Worn, washed, altered, or damaged merchandise
Exchanges
We do not guarantee direct exchanges due to inventory availability. If you need a different size or item, we recommend returning the original item and placing a new order.
Refunds
Once your return is received and inspected, we will notify you of its approval or rejection.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order was incorrect or arrived damaged due to an error on our part.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning an item. On A Mission is not responsible for returned packages that are lost or damaged in transit.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us at onamissiontexas@gmail.com as soon as possible after delivery.
Include your:
- Order number
- Name used on the order
- Description of the issue
- Photos showing the damaged, defective, or incorrect item
We’ll review the issue and work to make it right.
Order Cancellations
Orders cannot be guaranteed to be canceled or modified once they have been placed. If your order has already entered processing or shipped, you may need to follow the standard return process.
How to Start a Return
To request a return, contact us at onamissiontexas@gmail.com and include your order number and reason for the return.
Please do not send merchandise back without first submitting a return request.
Questions
Any questions you may have regarding a return, refund, or your order, please contact us at onamissiontexas@gmail.com.
On A Mission reserves the right to refuse returns that do not meet the requirements outlined in this policy.